How do I return an item? Return/Warranty Policy 30 Day Money Back Guarantee We accept returns for replacement or a full refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer a replacement or a full refund. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is: • -without showing signs of wear or damage in any way • -within 30 calendar days of the delivery date. If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Refunds are contingent upon inspection of item(s) once we receive it. Customer is responsible for all shipping costs. Original Owner Limited Warranty Parts and Labor: This product is warranted against manufacturing defects in materials and workmanship for 60 days from the date of delivery. Within this period Smokin-It LLC. will repair or replace at our option your product without charge for parts and labor.  Simply send your product (postpaid) and a copy of your sales slip as proof of purchase to: Smokin-It Warranty Repair 3476 TORREY PINES DR Fairlawn, OH 44333 Parts Only: This product is warranted against manufacturing defects in materials and workmanship for 1 year from the date of delivery. Within this period Smokin-It LLC. will send replacement parts for your product without charge.  Simply contact us at customerservice@smokin-it.com, or the phone number listed below. Contact Us: 3476 TORREY PINES DR Fairlawn, OH 44333 330-666-0309 or 260-417-9951